Our dedication to producing world class quality...
The Sherrieblossom brand ICEbOX has an acclaimed notoriety and a well-deserved reputation of exceptional customer service, world class quality, and the most sought after design.We are very proud to announce ICEbOX was signed by Neiman Marcus - the mothership of all luxurious designer labels from across the globe, and will be available at select locations in 2012. Knowing that the ICEbOX is the only acrylic makeup organizer chosen will give you peace of mind that the Sherrieblossom brand is pure luxury.
At Sherrieblossom we are firmly committed to ensuring the product we manufacture for our customers surpasses the highest standards of workmanship and quality. To achieve this, we have implemented a rigorous quality control program that monitors the product through all stages of the manufacturing cycle through to packaging and final inspection before shipping. Should a product at any point in this process be observed as defective by our trained and experienced staff, it is immediately pulled and replaced. On rare occasion damage may occur during shipping and we allow each customer 24 hours after delivery to inspect the product for damage. and or defect. Should damage or defect be observed we will gladly replace the product free of charge once the customer files a claim here within 24 hours after delivery. International customers must pay replacement shipping cost. Should damage not be observed by the customer during the initial 24 hour period, our policy is to not assume responsibility for subsequent damages which are inflicted externally on the ICEbOX or due to negligent care. This guarantee is disclosed in the terms and conditions which each customer must read and agree to during checkout.
Due to the delicate nature of the ICEbOX, there is a greater risk of being scratched, damaged, or mishandled when improperly packaged upon return. If the ICEbOX is returned damaged or scratched, it cannot be repaired. Some companies will allow refunds only to re-sell the returns to another customer. Each ICEbOX arrives brand new and customers will never receive a returned or used product, therefor we do not accept returns or refunds after the product is shipped.
Although there are no refunds, we will replace the organizer at no charge if it arrives damaged or defective upon inspection. If it is damaged or defective, we will replace it at no cost to customers in the US (Alaska, Hawaii, and international customers are entitled to a replacement organizer but are responsible for replacement shipping cost.) Damage and or defective products will be assessed during company or carrier inspection.