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Terms of service

Due to the high volume of orders we receive, inventory may not always be in stock. Depending on the volume of orders currently in queue during your time of purchase, orders can take approximately 1-8 weeks to complete. Orders are processed by date of purchase with oldest orders having priority. It is recommended to order 2 months in advance if you have a deadline.

Charge:

Credit cards will be charged immediately upon checking out and your order will be placd in a queue for fabrication if not currenlty in stock.

Refunds:

Once your order has been placed there are no refunds however credit can be issued for up to one year from the date of cancellation if your order has not shipped. Once it is shipped we do not offer returns or exchanges. Please email your request for cancellation and credit and any style changes you may have.

Change of style:

Exchange of styles can be made if your order has not shipped by emailing your request and order number. Customers are advised to read product description and measure their space to ensure the style fits their counter space. Customer will be responsible for paying any additional charges for difference in price and shipping if applicable.

International Orders:

Customers may be responsible for additional duties and or taxes applied by your country. Please contact your local Customs agency for further detail.

Free Replacements For Damage:

On rare occasion damage may occur during shipping and we allow each customer 48 hours after delivery to inspect the product for damage and or defect. Should damage or defect be observed we will gladly replace the product free of charge once the customer files a claim here within 48 hours after delivery. Customers are advised to read the Terms & Conditions upon check out. Please read our Returns & Exchanges Policy here.

CARE:

It is extremely important to follow care instructions found here.