We apologize for the damage you’ve incurred with your package. Please follow the intructions below to properly submit your claim. Customers must read and follow each category in a step by step manner. If there is missing or insufficient images, the claim will be denied.
— NO EXCEPTIONS —
Please complete the form below within 72 hours of delivery.
Warranty covers only the first 72 hours of delivery and prior to the use of product. If this time frame is exceeded, the guarantee expires as we do not cover products beyond this point due to potential use and or wear and tear of the product. Customers are legally bound to these terms based on the agreed to Terms & Conditions during the checkout process.
Note: slight hairline scuffs, scratches, or bubbles are not considered defective and a claim cannot be filed. Scuffs may appear due to unwrapping your package which is common with acrylic products. Light and deep scuffs and scratches can be removed by simply using Novus #2 or #3 wax. Bubbles are a natural occurance of the curing process.
LET'S EXPEDITE YOUR CLAIM AND REPLACEMENT!
There is an extensive process for your claim to be accepted. Sherrieblossom merely acts as a liaision to our customers by assisting with submitting the information required by the specific courrier. Please take the time to follow instructions in a step by step manner to ensure your claim is accepted and approved.
There are two parts to claim your replacement.
The form below must be filled out with the requested images for all packages.
USPS now requires the customer to bring the package to your local post office and request a damage inspection. Once you receive a confirmation note from the USPS agent, please email a copy to email@example.com with the tracking number in the subject line.
Please note that USPS will take posession of the package and require the product to be repackaged with the same packaging material as during delivery to include the original shipping label on the shipping carton.
EXAMPLES OF IMAGES THAT WILL NEED TO BE UPLOADED.
Take into consideration the position of the objects in the images. You will need to replicate each one exactly as shown.
We apologize for the inconvenience and will process your replacment as soon as possible. Please fill out the claim form below. Thank you for your cooperation.
INSTRUCTIONS FOR PACKING RETURN:
Keep all inserts and accessories which was shipped with your organizer that is not damaged and return the accessories which are damaged with your package. Return only the frame and drawers.
The carrier will take ownership of the package and any extra accessories purchased will not be replaced unless they are returned, deemed damaged upon inspection and is notated on your claims submission.
The product must be repackaged in the same manner in which it was received with all of its original packaging material and shipping box to be approved.
Customers must securely wrap all sides of the product with bubble and inserts must be securely wrapped as they arrived with any exposed acrylic.
Failure to comply may delay or void your claim altogether.
AFTER SUBMITTING YOUR CLAIM:
For packages mailed with USPS – Please email us the damage report with the tracking number in the subject line to firstname.lastname@example.org
For packages mailed with UPS, FEDEX, DHL – Once your claim has been submitted here, we will request a carrier pickup the following business day from 9 am – 8 pm at the delivery location. Pickups cannot be scheduled. A return label is not needed nor can the damaged package be dropped off at the carrier location. If you are not present during the pickup, you may leave the package in a safe and secure location where the driver can access it. If the package is unavailable for pickup on the first business day following your claim, the driver will leave a “damage call tag” notice stating the next pickup schedule and will make a total of three attempts to retrieve the package.
Please note that there is a risk to leaving packages unattended during pickup. If the damaged package is lost or stolen before it is picked up, your claim for a free replacement will automatically void.
For packages mailed with UPS, FEDEX, DHL – Once your damaged package is picked up, send us an email and in the subject line write “Confirmed Damage Call Tag Pickup” with your tracking number.
Your replacement will then be dispatched if it is in stock. If inventory is unavailable, it will be shipped once inventory is available. Please refer to the agreed upon Terms & Conditions on check out and on your email receipt for full details.
If your shipping label is FedEx or UPS, follow the instructions above
If your shipping label is from USPS, fill out this claim form within 5 days from the delivery date and contact your local post office for details on opening a claim and damage inspection. Free replacements are offered after a claim has been submitted and approved by the carrier.
Please note that some countries do not offer insurance so replacements cannot be offered unless the destination address offers carrier insurance.