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Claims

We apologize for the damage you’ve incurred with your package. Please follow the intructions below to properly submit your claim. Customers must read and follow each category in a step by step manner. If there is missing or insufficient images, the claim will be denied.

— NO EXCEPTIONS —

Please complete the form below within 72 hours of delivery.

Warranty covers only the first 72 hours of delivery and prior to the use of product. If this time frame is exceeded, the guarantee expires as we do not cover products beyond this point due to potential use and or wear and tear of the product. Customers are legally bound to these terms based on the agreed to Terms & Conditions during the checkout process.

Note: slight hairline scuffs, scratches, or bubbles are not considered defective and a claim cannot be filed. Scuffs may appear due to unwrapping your package which is common with acrylic products. Light and deep scuffs and scratches can be removed by simply using Novus #2 or #3 wax. Bubbles are a natural occurance of the curing process.

LET'S EXPEDITE YOUR CLAIM AND REPLACEMENT!

There is an extensive process for your claim to be accepted. Sherrieblossom merely acts as a liaision to our customers by assisting with submitting the information required by the specific courrier. Please take the time to follow instructions in a step by step manner to ensure your claim is accepted and approved.

There are two parts to claim your replacement.

The form below must be filled out with the requested images for all packages.
USPS now requires the customer to bring the package to your local post office and request a damage inspection. Once you receive a confirmation note from the USPS agent, please email a copy to claims@sherrieblossom.com with the tracking number in the subject line.

Please note that USPS will take posession of the package and require the product to be repackaged with the same packaging material as during delivery to include the original shipping label on the shipping carton.

 

EXAMPLES OF IMAGES THAT WILL NEED TO BE UPLOADED.
Take into consideration the position of the objects in the images. You will need to replicate each one exactly as shown.

We apologize for the inconvenience and will process your replacment as soon as possible. Please fill out the claim form below. Thank you for your cooperation.

replacment
Type of Claim
Check Mark Claim Product

INSTRUCTIONS FOR PACKING RETURN:

Keep all inserts and accessories which was shipped with your organizer that is not damaged and return the accessories which are damaged with your package. Return only the frame and drawers.

The carrier will take ownership of the package and any extra accessories purchased will not be replaced unless they are returned, deemed damaged upon inspection and is notated on your claims submission.

The product must be repackaged in the same manner in which it was received with all of its original packaging material and shipping box to be approved.

Customers must securely wrap all sides of the product with bubble and inserts must be securely wrapped as they arrived with any exposed acrylic.

Failure to comply may delay or void your claim altogether.

AFTER SUBMITTING YOUR CLAIM:

For packages mailed with USPS – Please email us the damage report with the tracking number in the subject line to claims@sherrieblossom.com

For packages mailed with UPS, FEDEX, DHL – Once your claim has been submitted here, we will request a carrier pickup the following business day from 9 am – 8 pm at the delivery location. Pickups cannot be scheduled. A return label is not needed nor can the damaged package be dropped off at the carrier location. If you are not present during the pickup, you may leave the package in a safe and secure location where the driver can access it. If the package is unavailable for pickup on the first business day following your claim, the driver will leave a “damage call tag” notice stating the next pickup schedule and will make a total of three attempts to retrieve the package.

 

Please note that there is a risk to leaving packages unattended during pickup. If the damaged package is lost or stolen before it is picked up, your claim for a free replacement will automatically void.

FINAL STEPS:

For packages mailed with UPS, FEDEX, DHL – Once your damaged package is picked up, send us an email and in the subject line write “Confirmed Damage Call Tag Pickup” with your tracking number.

Your replacement will then be dispatched if it is in stock. If inventory is unavailable, it will be shipped once inventory is available. Please refer to the agreed upon Terms & Conditions on check out and on your email receipt for full details.

International Claims:

If your shipping label is FedEx or UPS, follow the instructions above
If your shipping label is from USPS, fill out this claim form within 5 days from the delivery date and contact your local post office for details on opening a claim and damage inspection. Free replacements are offered after a claim has been submitted and approved by the carrier.
Please note that some countries do not offer insurance so replacements cannot be offered unless the destination address offers carrier insurance.

TERMS OF SERVICE EACH CUSTOMER MUST AGREE TO.

IMPORTANT INFORMATION BEFORE YOU PLACE YOUR ORDER!

Due to the high volume of orders we receive and the labor intensive handmade aspect of our museum grade flawless fabrication process, inventory may not always be in stock. Depending on the volume of orders currently in queue during your time of purchase, orders can take approximately 1-8 weeks to complete. Please note that the lead time is in fact an approximation without guarantee and can take longer based on the current volume of orders ahead of yours. 

Refunds:

Once your order has been placed there are NO REFUNDS, however store credit can be issued for up to one year from the date of cancellation only if your order has not yet shipped. Once it is shipped we do not offer returns or exchanges due to the risk of damage upon return. By placing your order you are agreeing to our legally binding terms.

Store Credit:

This can be initiated if your order has not yet shipped and by sending emailing us at info@sherrieblossom with your order number. Please note that AOL, Yahoo, Hotmail, and Comcast customers have been experiencing issues with our activation emails going into spam. Run a search in your spam for “Sherrieblossom” and move all emails to your inbox and add us to your email contacts to ensure proper delivery of order receipts, tracking information, and or newsletters. Leaving our emails in spam will cause future emails to be filtered as spam. Comcast and Optimum email addresses may be spammed so we highly recommend using a Gmail email for registration and correspondences.

Shipping:

Orders are processed based on the date of purchase with oldest orders having priority. It is recommended to order 2 months in advance if you have a deadline. Tracking will be emailed once your order has shipped. All orders are fully insured, so remember to save all of the original packaging to file a claim on our website under Cust Serv – Claims within 72 hours of delivery. Claims that are submitted without all original packaging and box will be denied. Claims filed after 72 hours and also after use of the product will be denied. 

If you received tracking notification and aren’t able to receive the package during the proposed delivery date, you can call the carrier and request a package hold for an in-person pickup or you can email us and give us the dates that you’ll be available to receive your package and we’ll assist in delaying your delivery to a date that you’ll be available. Signature and identification is often required for deliveries.

Customers are responsible for verifying their shipping information. Sherrieblossom does not assume liability for orders shipped with the incorrect shipping address entered during checkout. If you plan to move or will not be available during a delivery, please contact us prior to your ordering being shipped and and provide your dates of availability for delivery.

 

Attention:

Lucite is a very delicate material. Hairline scuffs and or scratches may appear on your product(s) due to packaging and or due to the unpacking process upon delivery. We DO NOT replace products which fall under these criteria. Each ICEbOX is thoroughly inspected after production and before packaging. If minor scuffs and scratches are detected it is buffed out with Novus #2 or #3 wax and then packaged. We advise ordering the Novus Kit to ensure your products are properly cared for. Hairline scuffs and scratches will eventually appear due to daily use of your ICEbOX with products inside. The Novus Kit is essential in keeping your ICEbOX in the same new and glossy condition as it arrived. 

 

Change of Style:

Exchange of styles can be made if your order has not shipped by emailing your request and order number. Customers are advised to read product description located at the very bottom of the product page and measure their space to ensure the style fits their counter space. Customer will be responsible for paying any additional charges for difference in price and shipping if applicable.

If your order is disputed with your credit card after it has already shipped, customer will agree to the below:

  1. $20 intercept fee (US only. International orders may have varying fees dependent on that specific country).
  2. Shipping cost paid for this package will be forfeited and customer must pay the same shipping cost for the return.
  3. 20% restocking fee based on cost of products on the order.
  4. Remaining balance (if any) will be converted into store credit which will expire a year from the date that the refund is issued. Store credit cannot be combined with any coupon code as our website does not support double coupons.

 

International Orders:

Customers may be responsible for additional duties and or taxes applied by your country. Please contact your local Customs agency for further detail. Canadian orders may or may not be shipped via NAFTA and may avoid duties only if NAFTA is in effect during that time frame.

 

Free Replacements For Damage:

On rare occasions damage may occur during shipping and we allow each customer 72 hours after delivery to inspect the product for damage, defect, and before use of the product. Should damage or defect be observed, we will gladly replace the product free of charge once the customer files a claim within 72 hours after delivery. 
FILE YOUR CLAIM HERE

Customers must follow claims instructions thoroughly. Sherrieblossom reserves the right to deny any claims which have not followed detailed step by step claims instructions.

Sherrieblossom covers all replacements free of charge however; international customers may have to pay the shipping fee again for the replacement package to be shipped. Most couriers offer insurance however; if the package is shipped by USPS, some countries do not offer insurance on packages. Contact your local post office or the carrier offered during the checkout process for more information regarding your country’s insurance policy.

By filing a claim, customer agrees to return the damaged package to the carrier within 10 business days from the date of your claims submission. If a replacement has been delivered to the customer but the damaged product is not returned to the carrier for a damage inspection, customer agrees to pay the full cost of the replacement at current value with the associated shipping cost.

 

CARE:

It is extremely important to follow care instructions found here.

 

CONTENT AND MARKETING:

By submitting or posting any materials or content on the Site (“User-Generated Content”) and Sherrieblossom’s affiliated social media accounts, you grant to Sherrieblossom a perpetual, irrevocable, royalty-free, worldwide, royalty-free, sub-licensable and transferable license to copy, publish, translate, modify, reformat, create derivative works from, distribute, reproduce, and sublicense such materials or any parts of such materials. You hereby represent, warrant and covenant that any User-Generated Content you provide does not violate any law or the rights of any third party, and you have full right to grant Sherrieblossom the license specified above. Sherrieblossom shall be entitled to use any User-Generated Content without incurring obligations of confidentiality, attribution or compensation to you.


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Terms and Conditions

TERMS OF SERVICE EACH CUSTOMER MUST AGREE TO.

IMPORTANT INFORMATION BEFORE YOU PLACE YOUR ORDER!

Due to the high volume of orders we receive and the labor-intensive handmade aspect of our museum grade flawless fabrication process, inventory may not always be in stock. Depending on the volume of orders currently in queue during your time of purchase, orders can take approximately 1-8 weeks to complete. Please note that the lead time is in fact an approximation without guarantee and can take longer based on the current volume of orders ahead of yours.

Refunds:

Once your order has been placed there are NO REFUNDS, however store credit can be issued for up to one year from the date of cancellation only if your order has not yet shipped. Once it is shipped we do not offer returns or exchanges due to the risk of damage upon return. By placing your order you are agreeing to our legally binding terms.

Store Credit:

This can be initiated if your order has not yet shipped and by sending emailing us at info@sherrieblossom with your order number. Please note that AOL, Yahoo, Hotmail, and Comcast customers have been experiencing issues with our activation emails going into spam. Run a search in your spam for “Sherrieblossom” and move all emails to your inbox and add us to your email contacts to ensure proper delivery of order receipts, tracking information, and or newsletters. Leaving our emails in spam will cause future emails to be filtered as spam. Comcast and Optimum email addresses may be spammed so we highly recommend using a Gmail email for registration and correspondences.

Shipping:

Orders are processed based on the date of purchase with oldest orders having priority. It is recommended to order 2 months in advance if you have a deadline. Tracking will be emailed once your order has shipped. All orders are fully insured, so remember to save all of the original packaging to file a claim on our website under Cust Serv – Claims within 72 hours of delivery. Claims that are submitted without all original packaging and box will be denied. Claims filed after 72 hours and also after use of the product will be denied.

If you received tracking notification and aren’t able to receive the package during the proposed delivery date, you can call the carrier and request a package hold for an in-person pickup or you can email us and give us the dates that you’ll be available to receive your package and we’ll assist in delaying your delivery to a date that you’ll be available. Signature and identification is often required for deliveries.

Customers are responsible for verifying their shipping information. Sherrieblossom does not assume liability for orders shipped with the incorrect shipping address entered during checkout. If you plan to move or will not be available during a delivery, please contact us prior to your ordering being shipped and and provide your dates of availability for delivery.

 

Attention:

Lucite is a very delicate material. Hairline scuffs and or scratches may appear on your product(s) due to packaging and or due to the unpacking process upon delivery. We DO NOT replace products which fall under these criteria. Each ICEbOX is thoroughly inspected after production and before packaging. If minor scuffs and scratches are detected it is buffed out with Novus #2 or #3 wax and then packaged. We advise ordering the Novus Kit to ensure your products are properly cared for. Hairline scuffs and scratches will eventually appear due to daily use of your ICEbOX with products inside. The Novus Kit is essential in keeping your ICEbOX in the same new and glossy condition as it arrived.

 

Change of Style:

Exchange of styles can be made if your order has not shipped by emailing your request and order number. Customers are advised to read product description located at the very bottom of the product page and measure their space to ensure the style fits their counter space. Customer will be responsible for paying any additional charges for difference in price and shipping if applicable.

If your order is disputed with your credit card after it has already shipped, customer will agree to the below:

  1. $20 intercept fee (US only. International orders may have varying fees dependent on that specific country).
  2. Shipping cost paid for this package will be forfeited and customer must pay the same shipping cost for the return.
  3. 20% restocking fee based on cost of products on the order.
  4. Remaining balance (if any) will be converted into store credit which will expire a year from the date that the refund is issued. Store credit cannot be combined with any coupon code as our website does not support double coupons.

 

International Orders:

Customers may be responsible for additional duties and or taxes applied by your country. Please contact your local Customs agency for further detail. Canadian orders may or may not be shipped via NAFTA and may avoid duties only if NAFTA is in effect during that time frame.

 

Free Replacements For Damage:

On rare occasions damage may occur during shipping and we allow each customer 72 hours after delivery to inspect the product for damage, defect, and before use of the product. Should damage or defect be observed, we will gladly replace the product free of charge once the customer files a claim within 72 hours after delivery. 
FILE YOUR CLAIM HERE

Customers must follow claims instructions thoroughly. Sherrieblossom reserves the right to deny any claims which have not followed detailed step by step claims instructions.

Sherrieblossom covers all replacements free of charge however; international customers may have to pay the shipping fee again for the replacement package to be shipped. Most couriers offer insurance however; if the package is shipped by USPS, some countries do not offer insurance on packages. Contact your local post office or the carrier offered during the checkout process for more information regarding your country’s insurance policy.

By filing a claim, customer agrees to return the damaged package to the carrier within 10 business days from the date of your claims submission. If a replacement has been delivered to the customer but the damaged product is not returned to the carrier for a damage inspection, customer agrees to pay the full cost of the replacement at current value with the associated shipping cost.

 

CARE:

It is extremely important to follow care instructions found here.

 

CONTENT AND MARKETING:

By submitting or posting any materials or content on the Site (“User-Generated Content”) and Sherrieblossom’s affiliated social media accounts, you grant to Sherrieblossom a perpetual, irrevocable, royalty-free, worldwide, royalty-free, sub-licensable and transferable license to copy, publish, translate, modify, reformat, create derivative works from, distribute, reproduce, and sublicense such materials or any parts of such materials. You hereby represent, warrant and covenant that any User-Generated Content you provide does not violate any law or the rights of any third party, and you have full right to grant Sherrieblossom the license specified above. Sherrieblossom shall be entitled to use any User-Generated Content without incurring obligations of confidentiality, attribution or compensation to you.