Most of the answers you’re looking for is here on this page. If you still have questions, feel free to email us. Emails are generally answered within 5 minutes – 7 days a week! Please try the troubleshooting steps below and if you still need assistance, send us an email and include your purchase order number.
Trouble logging in or adding items to your cart?
First register and an activation email will be sent to you.
If you do not see it in your inbox, check your spam folder and it must be removed from there and placed into your inbox otherwise, future emails to include order receipts and tracking will continue to fall into your spam folder.
If you still did not receive it, you may have misspelled your email during registration or used a different email during your registration. Try registering again and click your activation email.
If you still experience issues, clear your browser history and log in again.
International shipments and shipping lead times
Transit times for orders vary depending on the customer’s shipping location. Once inventory is in stock for your order and your product is shipped:
West coast orders may take 1-4 business days once the order is shipped.
East coast orders may arrive in 5-7 business days once the order is shipped.
International orders may take from 5-10 business days once the order is shipped to arrive to that country. The delivery time from there is dependent the country’s Customs clearance time frame. Customer is responsible for paying any Custom’s duties.
Find out international shipping rates for your package
Register (make sure shipping address is correct), add items to cart, and proceed to checkout. You’ll see your shipping rates by scrolling down the page before checkout is completed.
Please note: Shipping rates are pulled directly from the courrier service at our discounted rate. The package is a very large over-sized and triple strength shipping box. Rates are reflective of size and also dimensional volume.
You may purchase any ICEbOX or accessories on our SHOP page. Product descriptions to include size and recommended accessories can be found by clicking the image and reading product details at the bottom of the product page.
Once your order is shipped, you’ll receive automated tracking information. Please add firstname.lastname@example.org and email@example.com to your email address book to ensure notifications are properly delivered.
If there are promos, we’ll announce it via newsletter and social media pages so sign up and follow us
Email Customer Support: firstname.lastname@example.org