CLAIMS WILL BE REJECTED AND DENIED IF ALL IMAGES DEPICTED BELOW ARE NOT SUBMITTED PROPERLY
--- NO EXCEPTIONS ---
If you wish to file a claim, please complete the form below within 24 hours of delivery.
- Return the organizer with only the X for the lid.
- Keep all extra inserts and accessories purchased and do NOT return with your damage pickup unless they are damaged. UPS will take ownership of the package and any extra accessories purchased will not be shipped or replaced unless they are returned and deemed damaged upon inspection.
- The organizer must be repackaged in the same manner in which it was received with ALL of it's original packaging material and shipping box for the UPS damage inspections. **Please note that customers must securely wrap all sides of the organizer with bubble. Failure too do so may delay your replacement.
Your replacement will come with only the X insert in the lid and any additional inserts filed on the claim form and returned for inspection.
If all requested photos are not submitted correctly, your claim will be denied. Re-size your images to 500x500 or less. If you experience problems uploading your images, ensure images are in JPG or GIF format.
DO NOT SUBMIT MULTIPLE PHOTOS OF THE SAME IMAGE.
MUST INCLUDE ALL OF THE BELOW:
Image 1: Close up picture of the shipping label with a legible tracking number.
Image 2: Should display 3 sides of the shipping box.
Image 3: Should display opposite 3 sides of the shipping box.
Image 4: Should display all packaging material.
Image 5: Submit only ONE separate photo of damage to organizer.
AFTER SUBMITTING YOUR CLAIM:
Once your claim has been submitted, the carrier will pick up the package the following business day from 9 am - 7 pm at delivery location. A return label is not needed nor can the damaged package be dropped off at the carrier location. If you are not present during the pickup, you may leave the package in a safe and secure area where the driver can access it. If the package is unavailable for pickup on the first business day following your claim, driver will make two more attempts within the next two business days. Please note that there is a risk to leaving packages unattended during pickup. If the damaged package is lost or stolen before it is picked up, your claim for a free replacement will automatically void.
**Please notate any creasing, holes, dents to the shipping carton (however slight), and foam corners (if any) on your claim form**
* For International Claims: If your shipping label is UPS, follow the instructions above. If your shipping label is from USPS, please contact your local post office for details on opening a claim and protocol for damage inspection. Fill out the claim form below within 5 days of delivery and or pickup of your package. Free replacements are offered after a claim has been submitted and approved. Customer is responsible for replacement shipping cost.