CLAIMS WILL BE REJECTED AND DENIED IF ALL IMAGES DEPICTED BELOW ARE NOT SUBMITTED PROPERLY

--- NO EXCEPTIONS ---

If you wish to file a claim, please complete the form below within 48 hours of delivery.

  1. Keep all inserts and accessories which was shipped with your organizer. Only return them if they are damaged. Note: slight hairline scuffs are not considered defective. The carrier will take ownership of the package and any extra accessories purchased will not be shipped or replaced unless they are returned and deemed damaged upon inspection.
  2. The organizer must be repackaged in the same manner in which it was received with all of it's original packaging material and shipping box for the damage inspections department. **Please note that customers must securely wrap all sides of the organizer with bubble. Failure too do so may delay your replacement.

Your replacement ICEbOX will come empty unless any accessories were returned and confirmed damaged. 

If requested photos are not submitted correctly, your claim will be denied. Re-size your images to 500x500 or less if you experience issues uploading. Ensure images are in JPG or GIF format.

 

DO NOT SUBMIT MULTIPLE PHOTOS OF THE SAME IMAGE.

MUST INCLUDE ALL OF THE BELOW:

Image 1: Close up picture of the shipping label with a legible tracking number.

Image 2: Should display 3 sides of the shipping box.

Image 3: Should display opposite 3 sides of the shipping box.

Image 4: Should display all packaging material.

Image 5: Submit only ONE separate photo of damage to organizer.

 

AFTER SUBMITTING YOUR CLAIM:

Once your claim has been submitted, the carrier will pick up the package the following business day from 9 am - 7 pm at delivery location. A return label is not needed nor can the damaged package be dropped off at the carrier location. If you are not present during the pickup, you may leave the package in a safe and secure area where the driver can access it. If the package is unavailable for pickup on the first business day following your claim, driver will make two more attempts within the next two business days. Please note that there is a risk to leaving packages unattended during pickup. If the damaged package is lost or stolen before it is picked up, your claim for a free replacement will automatically void.

**Please notate any creasing, holes, dents to the shipping carton (however slight), and foam corners (if any) on your claim form**

 

*International Claims:

  • If your shipping label is FedEx or UPS, follow the instructions above
  • If your shipping label is from USPS, fill out this claim form contact your local post office for details on opening a claim. Fill out the claim form within 5 days of delivery. Free replacements are offered after a claim has been submitted and approved.
  • Customer is responsible for replacement shipping cost on international shipments which were shipped via USPS.

 

*After submitting your claim, please allow time for carrier damage inspection and claims to be approved. Your replacement order will process after the pick up and your replacement will be shipped once inventory is available. We will make a concerted effort to produce replacements sooner than the proposed lead time. You will receive tracking info once your replacement is ready. For questions, please email claims @sherrieblossom.com with subject: Claim Update - *enter name of purchaser and tracking number in the subject line*.

We apologize for the inconvenience and will process your replacment as soon as possible.