We're sorry you experienced damage with your package. Follow the intructions below to properly submit your claim. The customer must read and follow each category in a step by step manner. If there is missing or insufficient images, the claim will be denied.

--- NO EXCEPTIONS ---

If you wish to file a claim, please complete the form below within 72 hours of delivery. Warranty covers only the first 72 hours of delivery and prior to the use. If this delivery time frame is exceeded, the guarantee expires as we do not cover products beyond this point due to potential use and or wear and tear of the product. Customers are bound to these terms on the Terms & Conditions which every customer has agreed to before the system accepts payment. 

  • Note: slight hairline scuffs or scratches are not considered defective and a claim cannot be filed. Scuffs may appear due to unwrapping your package and is common for a delicate material. Light and deep scuffs and scratches can be removed by simply using Novus #2 or #3 wax.

 

 

LET'S EXPEDITE YOUR CLAIM AND REPLACEMENT!

There is an extensive process for your claim to become accepted. Sherrieblossom merely acts as a liaision to our customers in assisting them with submitting the proper information to the carrier's claims department. Please take the time to follow instructions step by step to ensure your claim is accepted by the carrier.

 

EXAMPLES OF IMAGES THAT WILL NEED TO BE UPLOADED. Take into consideration the position of the objects in the images. You will need to replicate each one exactly as shown.

  

  

  

 

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We apologize for the inconvenience and will process your replacment as soon as possible. 

 

INSTRUCTIONS FOR PACKING RETURN:

  1. Keep all inserts and accessories which was shipped with your organizer. Return only the frame and drawers. Return only the inserts that are damaged and list them in the claim notes with style and quanity of each. 
  2.  The carrier will take ownership of the package and any extra accessories purchased will not be replaced unless they are returned, deemed damaged upon inspection, and is notated on the your claims submission.
  3. The organizer must be repackaged in the same manner in which it was received with all of it's original packaging material and shipping box for the damage inspections department. **Please note that customers must securely wrap all sides of the organizer with bubble and or inserts must be securely wrapped as they arrived with no exposed acrylic. Failure to comply may delay or deny your claim altogether.

AFTER SUBMITTING YOUR CLAIM:

Once your claim has been submitted here, we will issue a carrier pickup the following business day from 9 am - 8 pm at delivery location. Pickups cannot be scheduled. A return label is not needed nor can the damaged package be dropped off at the carrier location. If you are not present during the pickup, you may leave the package in a safe and secure area where the driver can access it. If the package is unavailable for pickup on the first business day following your claim, driver will leave a "damage call tag" with the next pickup schedule and will make a total of three attempts to retrieve the package.

 

  1. Once your damaged package is picked up, send us an email and in the subject line write your tracking number with "Confirmed Damage Call Tag Pickup".
  2. Your replacement will then be dispatched if in stock. If inventory is unavailable, we'll have it shipped once inventory is available. Please refer to the agreed upon Terms & Conditions on check out and on your email receipt for more info.

 

Please note that there is a risk to leaving packages unattended during pickup. If the damaged package is lost or stolen before it is picked up, your claim for a free replacement will automatically void.

 

 

International Claims:

  • If your shipping label is FedEx or UPS, follow the instructions above
  • If your shipping label is from USPS, fill out this claim form contact your local post office for details on opening a claim. Fill out our claim form within 5 days of delivery. Free replacements are offered after a claim has been submitted and approved.
  • Customer is responsible for replacement shipping cost on international shipments which were shipped via USPS.