At Sherrieblossom we are firmly committed to ensuring the product we manufacture for our customers surpasses the highest standards of workmanship and quality. To achieve this, we have implemented a rigorous quality control program that monitors the product through all stages of the manufacturing cycle through to packaging and final inspection before shipping. Should a product at any point in this process be observed as defective by our trained and experienced staff, it is immediately pulled and replaced. On rare occasion damage may occur during shipping and we allow each customer 24 hours after delivery to inspect the product for damage and or defect. Should damage or defect be observed we will gladly replace the product free of charge once the customer files a claim here within 48 hours after delivery.

 

International customers will receive a replacement however customer is responsible for replacement shipping cost before the replacement is shipped. Any claims which are filed outside of the 48 hours will not be honored. Should you experience defects after your claim period, Sherrieblossom will not assume liability. Each customer is required to review the Terms & Conditions during checkout.

Due to the delicate nature of the ICEbOX, there is a greater risk of being scratched, damaged, or mishandled when improperly packaged upon return. If the ICEbOX is returned damaged or scratched, it cannot be repaired. Some companies will allow refunds only to re-sell the returns to another customer. Each ICEbOX arrives brand new and customers will never receive a returned or used product, therefor we do not accept returns after the product is shipped with a strict NO REFUND POLICY after an order has been placed. Credit will be issued for one year after customer notifies us by email of requested change in style. 

Although there are no refunds, we will replace the organizer at no charge if it arrives damaged or defective. If it is damaged, we will replace it at no cost to customers in the US (Alaska, Hawaii, and international customers are entitled to a replacement organizer however, are responsible for replacement shipping cost.) Damage and or defective products will be assessed during company or carrier inspection. Exchanges in style may be made by emailing us your order number and the exchange will be honored only before the product is shipped. Customer will be responsible for any difference in price.

If you have damage or defect, simply fill out the claim form within 48 hours of delivery and we'll process the replacement at no cost (some restrictions may apply and all required information must be met). In order for claims to expedite and process correctly, we will need all required information during the claim submission. Replacements are based upon availability and if there is no inventory in stock during the time of the claim, customer will receive a replacement from the upcoming production which may take from 1-8 weeks. Once your replacement is ready, you'll receive tracking information from the carrier. Please add This email address is being protected from spambots. You need JavaScript enabled to view it. to your contacts to ensure proper email delivery.