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FAQ

BREATHTAKING - SLEEK - PRISTINE

The pioneer that started the clear makeup organizer revolution!

All about the ICEbOX - 12 Points to help you make an educated buying decision!

The Sherrieblossom brand has gained immense popularity with A-list celebrities and currently in world-wide demand.

Our demand has increased solely through firsthand referrals from ecstatic customers who have shared their discovery with friends and family. In a continuing effort to maintain the most invisible makeup organizer on the market, The Sherrieblossom Company incorporates slight changes to each batch of production when required. Due to the countless knock-off and inferior brands on the market, consumers require more information to make an educated buying decision. Some customers have submitted photos of inferior brands which did not live up to their advertised quality, nor did they compare to the exceptional standard the ICEbOX is acclaimed for. We do not pay for celebrity endorsements nor do we donate free sample products to bloggers in return for biased reviews.

The ICEbOX has been declared the sexiest, sleekest, and most contemporary design. Thousands of Happy Customers and growing!

WHAT SETS THE ICEBOX APART FROM THE REST?

1. Made from Lucite by Dupont – a high-end, name brand acrylic with the most beautiful fluorescence of any acrylic on the market with a 100% opacity level. If you are familiar with the difference between the clarity and color of diamonds, The Sherrieblossom Company uses the same comparison with different brands of acrylic. Many inferior brands use recycled acrylic with a foggy transparency which sometimes come with more of a vivid blue, purple, or yellowish tint and overtime will turn yellowish and or brownish in color. These types of inferior acrylics require minimal experience to glue and are much more affordable than Lucite. Lucite is a very difficult acrylic to fabricate with and therefor not commonly used due to the skill set it requires to fabricate with.

2. Made with a diamond polisher which is a machine that uses a real spinning diamond to polish every cut edge of the Lucite acrylic and creates a sparkling luster that has a sparkling mirror reflection! Our previous production throughout the years have consisted of over 350 individual handmade steps to produce just one ICEbOX. Our current process with the diamond polish requires over 450 individual and meticulous handmade steps to produce each magnificent sparkling ICEbOX.

3. The ICEbOX boasts our signature streamlined handles that are flush with the organizer to promote a seamless, crystal clear effect. The competitors’ handles, whether rectangular or flat, traps in light, which prevents the cube from having a flawless presentation, and prevents an ergonomic grip. Flimsy and flat rectangular shaped handles handles pose greater risk of breaking and can also prevent drawers from effortlessly sliding. Flimsy handles can cause the drawer to crack with the same effect as glass. Cracked acrylic can not be repaired, and only replaced. Our signature handles require not only extreme and meticulous precision, but also a unique style of application derived from 30 plus years of fabrication experience. The shape of our signature handles allow you to see right through to your products without obstruction. NOTE: Varying handle shapes were fabricated and tested with the ICEBOX design, and the end result is our current signature handle which is both aesthetically appealing, durable, and conducive to our goal of producing the most invisible organizer in the world!

 

 INFERIOR BRANDS AFTER A YEAR OF WEAR AND TEAR

 

 

 

 

 

 

 

4. Our design has a beautiful piano hinge which lays streamlined with the organizer lid. The hinge runs along a majority of the lid and offers the most durable reinforcement for daily use. Other brands will utilize a more affordable and unappealing type of hinge, consisting of two separate small hinges which protrude. Those types of hinges do not reinforce the entire lid area as does the ICEbOX piano hinge, and over time, could easily break from daily wear and tear. These are just a few telltale signs of sub-par quality produced overseas and domestic knock-off brands. The piano hinge allows the lid to fold all the way back where it disappears so you can stand even taller products upright.

 

5. Knock-offs offer sub-par craftsmanship, inferior material, and an unattractive design. You’ll also notice that the ICEbOX is made without a handle on the lid. A lid handle prevents complete utility with the space on the lid and obstructs the sleek appeal. See the difference in the amazing quality The Sherrieblossom Company produces below!

 

6. Each insert design is multi-functional and can accommodate even larger space. The X insert for the lid is removable and may be stacked on the same side to create a larger space on the opposite side. The grid insert comes with 3 pieces. Remove a piece to create one side with larger pockets. Our unique insert designs, beautiful cylindrical handles, and flush piano hinge are just a few small details which allow the ICEbOX to have a crystal clear, absolutely seamless flow. All inserts are individually hand flamed to create the sparkling effect and promote the seamless clarity. These small but intricate details are what makes our organizers the most breathtaking quality across the globe.

 

7. Many retailers and re-sellers order their organizers from a template design from China. It would not be unusual to receive used and recycled acrylic. These risks are seldom made public to their patrons. Recycled acrylic could yellow in a matter of a year with any type of sun exposure from your window. Although many retailers might be informed that they are receiving quality material and acrylic, there is no guarantee when ordering abroad. Only a trained eye can differentiate between new and recycled acrylic. When comparing the ICEbOX side by side with other brands, you’ll notice a difference in the acrylic color throughout the seams of the organizer with other brands. Some glue seams are greenish and discolored and is an entirely different color than other parts of the organizer, which may have a purple, blue, or white undertone. Having differing undertones in the acrylic seams is a good indication that the organizer was made from different brands of acrylic from multiple manufacturers. This is a common and more affordable way of production and another telltale sign of products produced in China and sub-par quality from knock-off brands in the US.

8. The Sherrieblossom Company is the only company that designs and produces our own line of breathtaking acrylic makeup organizers in the U.S. Many have falsely claimed “Made in the USA” but they are clearly ordered from abroad. Many have also claimed made with “Lucite” but they are made with inferior brands of acrylic. There are plenty of viral videos produced by bloggers presenting biased and false claims regarding competing brands, in return for a free sample(s).

9. Certain makeup organizers are made from moldings which is one the most affordable types of production. Purchasing organizers made from moldings is to the likes of paying $150-$300 for simple Tupperware, punched out in high volume with a machine. Moldings lack the intricate detail and meticulous attention that a handmade product delivers. Many also claim that their acrylic organizers are “Heavy Duty” and also “3/8 inch” thick when in fact, they are not. There have also been hype created with acrylic makeup organizers as thick as aquariums. Although that may sometimes hold true, having that specific thickness is not conducive to creating the seamless and invisible appeal that the ICEbOX fervently aspires to maintain. Keep in mind we are not in business to produce aquariums, therefor the ICEbOX declines to be held to that standard of those types of fabrication specifications.

10. Although bubbling is a natural occurrence in the gluing process, we take extra measures to reduce bubbling by re-doing certain parts. A few of the most important factors in creating the most invisible makeup organizer on the market is the technique and application of the glue, which is a skill set our seasoned fabricators have mastered. We also have our proprietary glue which promotes a more invisible seam. Our proprietary glue is so invisible, it creates the illusion your makeup is floating in thin air!

11. Each seam of the organizer and each seam of the tops, bottoms, and sides of the drawers are carefully flame polished by hand at the perfect temperature and speed to promote the most amazing reflection and clarity.

12. As petroleum prices increase, as will the cost of acrylic. Acrylic is derived from petroleum and the ICEbOX cost is subject to the direct increase(s).The final product which consists of over 450 individual and meticulous handmade steps is the most exquisite, functional design and sexy design – The ICEbOX!

TERMS OF SERVICE EACH CUSTOMER MUST AGREE TO.

IMPORTANT INFORMATION BEFORE YOU PLACE YOUR ORDER!

Due to the high volume of orders we receive and the labor intensive handmade aspect of our museum grade flawless fabrication process, inventory may not always be in stock. Depending on the volume of orders currently in queue during your time of purchase, orders can take approximately 1-8 weeks to complete. Please note that the lead time is in fact an approximation without guarantee and can take longer based on the current volume of orders ahead of yours. 

Refunds:

Once your order has been placed there are NO REFUNDS, however store credit can be issued for up to one year from the date of cancellation only if your order has not yet shipped. Once it is shipped we do not offer returns or exchanges due to the risk of damage upon return. By placing your order you are agreeing to our legally binding terms.

Store Credit:

This can be initiated if your order has not yet shipped and by sending emailing us at info@sherrieblossom with your order number. Please note that AOL, Yahoo, Hotmail, and Comcast customers have been experiencing issues with our activation emails going into spam. Run a search in your spam for “Sherrieblossom” and move all emails to your inbox and add us to your email contacts to ensure proper delivery of order receipts, tracking information, and or newsletters. Leaving our emails in spam will cause future emails to be filtered as spam. Comcast and Optimum email addresses may be spammed so we highly recommend using a Gmail email for registration and correspondences.

Shipping:

Orders are processed based on the date of purchase with oldest orders having priority. It is recommended to order 2 months in advance if you have a deadline. Tracking will be emailed once your order has shipped. All orders are fully insured, so remember to save all of the original packaging to file a claim on our website under Cust Serv – Claims within 72 hours of delivery. Claims that are submitted without all original packaging and box will be denied. Claims filed after 72 hours and also after use of the product will be denied. 

If you received tracking notification and aren’t able to receive the package during the proposed delivery date, you can call the carrier and request a package hold for an in-person pickup or you can email us and give us the dates that you’ll be available to receive your package and we’ll assist in delaying your delivery to a date that you’ll be available. Signature and identification is often required for deliveries.

Customers are responsible for verifying their shipping information. Sherrieblossom does not assume liability for orders shipped with the incorrect shipping address entered during checkout. If you plan to move or will not be available during a delivery, please contact us prior to your ordering being shipped and and provide your dates of availability for delivery.

 

Attention:

Lucite is a very delicate material. Hairline scuffs and or scratches may appear on your product(s) due to packaging and or due to the unpacking process upon delivery. We DO NOT replace products which fall under these criteria. Each ICEbOX is thoroughly inspected after production and before packaging. If minor scuffs and scratches are detected it is buffed out with Novus #2 or #3 wax and then packaged. We advise ordering the Novus Kit to ensure your products are properly cared for. Hairline scuffs and scratches will eventually appear due to daily use of your ICEbOX with products inside. The Novus Kit is essential in keeping your ICEbOX in the same new and glossy condition as it arrived. 

 

Change of Style:

Exchange of styles can be made if your order has not shipped by emailing your request and order number. Customers are advised to read product description located at the very bottom of the product page and measure their space to ensure the style fits their counter space. Customer will be responsible for paying any additional charges for difference in price and shipping if applicable.

If your order is disputed with your credit card after it has already shipped, customer will agree to the below:

  1. $20 intercept fee (US only. International orders may have varying fees dependent on that specific country).
  2. Shipping cost paid for this package will be forfeited and customer must pay the same shipping cost for the return.
  3. 20% restocking fee based on cost of products on the order.
  4. Remaining balance (if any) will be converted into store credit which will expire a year from the date that the refund is issued. Store credit cannot be combined with any coupon code as our website does not support double coupons.

 

International Orders:

Customers may be responsible for additional duties and or taxes applied by your country. Please contact your local Customs agency for further detail. Canadian orders may or may not be shipped via NAFTA and may avoid duties only if NAFTA is in effect during that time frame.

 

Free Replacements For Damage:

On rare occasions damage may occur during shipping and we allow each customer 72 hours after delivery to inspect the product for damage, defect, and before use of the product. Should damage or defect be observed, we will gladly replace the product free of charge once the customer files a claim within 72 hours after delivery. 
FILE YOUR CLAIM HERE

Customers must follow claims instructions thoroughly. Sherrieblossom reserves the right to deny any claims which have not followed detailed step by step claims instructions.

Sherrieblossom covers all replacements free of charge however; international customers may have to pay the shipping fee again for the replacement package to be shipped. Most couriers offer insurance however; if the package is shipped by USPS, some countries do not offer insurance on packages. Contact your local post office or the carrier offered during the checkout process for more information regarding your country’s insurance policy.

By filing a claim, customer agrees to return the damaged package to the carrier within 10 business days from the date of your claims submission. If a replacement has been delivered to the customer but the damaged product is not returned to the carrier for a damage inspection, customer agrees to pay the full cost of the replacement at current value with the associated shipping cost.

 

CARE:

It is extremely important to follow care instructions found here.

 

CONTENT AND MARKETING:

By submitting or posting any materials or content on the Site (“User-Generated Content”) and Sherrieblossom’s affiliated social media accounts, you grant to Sherrieblossom a perpetual, irrevocable, royalty-free, worldwide, royalty-free, sub-licensable and transferable license to copy, publish, translate, modify, reformat, create derivative works from, distribute, reproduce, and sublicense such materials or any parts of such materials. You hereby represent, warrant and covenant that any User-Generated Content you provide does not violate any law or the rights of any third party, and you have full right to grant Sherrieblossom the license specified above. Sherrieblossom shall be entitled to use any User-Generated Content without incurring obligations of confidentiality, attribution or compensation to you.


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