CLAIMS

We apologize for the damage your package has incurred. Please follow the instructions below to properly submit your claim.

Customers must read and follow each category in a step-by-step manner. If there is insufficient information provided as requested, the claim will be denied.

— NO EXCEPTIONS —

• The warranty covers the first 5 days from the date of delivery and before the product is used. If this timeframe is exceeded, the guarantee expires, as products beyond this point are not covered due to potential use and wear and tear.
• Customers are legally bound to these terms as per the agreed-upon Terms & Conditions during the checkout process.

Note: Slight hairline scuffs, scratches, or bubbles are not considered defects, and a claim cannot be filed for these issues. Scuffs may appear during the unwrapping process, which is common with acrylic products. Both light and deep scuffs and scratches can be easily removed by buffing using Novus #2 or #3 wax. Bubbles are a natural occurrence in the curing process.

To ensure the acceptance and approval of your claim, please follow the detailed process outlined below. Sherrieblossom serves as a liaison, assisting customers in submitting the required information to the courier.

There are two parts to claiming your replacement:

If your order was shipped via:

UPS & FEDEX – Fill out the form below and keep the package until further notice from Sherrieblossom or UPS. Generally takes 2-5 days for a reply from the courier.

USPS or your local post office – USPS and your local post office (international orders included) have on occasion, required the customer to bring the package to the courier’s local post office and request a damage inspection.

• When bringing the package to USPS or your local post office for a damage inspection, please bring the original shipping carton and all the original packaging material.
• Repack the product as close as possible to its original state without sealing it prior to arriving at USPS or your country’s local post office. This will ensure your claim is accepted.
• Once a physical damage inspection is made, you should receive a confirmation notice from the inspector at the time of inspection. Please email a copy to claims@sherrieblossom.com, with the tracking number in the subject line.

Keep in mind that international protocols for each country’s or post offices claims process may vary and we are bound by their specific protocols.

Note: USPS or your local post may take possession of the package.

Keep any additional inserts or accessories you’ve ordered if they are not damaged. 

The carrier will take ownership of the package and any extra accessories purchased will not be replaced unless they are returned, deemed damaged upon inspection and is notated on your claims submission.

The product must be repackaged in the same manner in which it was received with all of its original packaging material and shipping box to be approved.

Customers must securely wrap all sides of the product with bubble and or with their foam corner protectors, and inserts must be securely wrapped as they arrived without any exposed acrylic.

Failure to comply may delay or void your claim altogether.

For packages mailed with USPS – Please email us the damage report with the tracking number in the subject line to claims@sherrieblossom.com

For packages mailed with UPS, FEDEX, DHL – Once your claim has been submitted here, we will request a carrier pickup the following business day from 9 am – 8 pm at the delivery location. Pickups cannot be scheduled. A return label is not needed nor can the damaged package be dropped off at the carrier location.

If you are not present during the pickup, you may leave the package in a safe and secure location where the driver can access it. If the package is unavailable for pickup on the first business day following your claim, the driver will leave a “damage call tag” notice on your door stating the next pickup schedule and will make a total of three attempts to retrieve the package.

Please note that there is a risk to leaving packages unattended during pickup. If the damaged package is lost or stolen before it is picked up, your claim for a free replacement will automatically void.

For packages mailed with UPS, FEDEX, DHL – Once your damaged package is picked up, send us an email and in the subject line write “Confirmed Damage Call Tag Pickup” followed with your tracking number.

Your replacement will then be dispatched if it is in stock and tracking info will be emailed to you. If inventory is unavailable, it will be shipped once inventory is available. Please refer to the agreed upon Terms & Conditions on check out and on your email receipt for full details.